Delivery & Returns

Delivery:

We offer free postage for all UK orders over £100.00.

We aim to process all orders the next working day and use Royal Mail 2nd Class Signed For Delivery.

UK Royal Mail 2nd Class Signed For Delivery (2-4 business days) - £5.80

 

Returns:

We hope that you love your Cosy Em item, however, in the event that you wish to return or exchange it, please message us using the Contact form.

Items must be returned within 14 days of receipt, unused in their original condition and packaging with tags still attached.  Please use the returns label on your packing slip.

Cosy Em Returns, 8 Marsworth Wharf, Marsworth, Tring, Hertfordshire, HP23 4BW.

You are responsible for shipping costs associated with returning any item. When you return goods, please retain proof of posting from your shipper, without this we cannot be responsible for any items that fail to reach us or are damaged in transit.

Once your return is received, a refund will be processed and a credit automatically applied to your original method of payment within 7-10 working days.